Making a warranty claim at both Milwaukee and Makita is fairly simple. You return the product (at your own expense) along with all of its accessories to authorized repair centers or factories. The company examines the product and lets you know if it’s a misuse or an actual manufacturing fault. The only difference is that Milwaukee requires purchase receipts to determine warranty duration while Makita doesn’t. Although, you should always keep the purchase receipts.
In case you’ve lost the receipt, Milwaukee looks at the product’s manufacturing date instead to calculate your remaining warranty. If your tool was manufactured significantly before your purchase date, your coverage period may shrink enough to fail your claim.
When it comes to customer service, buyers have mixed customer service experiences from both brands. Generally, buyers consider both to be responsive and cooperative. But where each company has mostly positive reviews on places like Reddit, every has negative ones, too.
Since customer support is subjective and laborious to generalize, we’re solely left with the method. Milwaukee is strict with buy receipts, which provides to the shopper’s accountability. With Milwaukee’s receipts, you could have yet one more factor to fret about. Makita, in distinction, does not require it, simplifying the declare course of for you. So, Makita is clearly the higher selection right here.