Comcast provides several methods for customers who want to fully cancel their service. If you prefer talking on the phone, you can request a call back from a Comcast support agent via the company’s website. Alternatively, if you prefer not to talk on the phone, you can use the company’s “chat with an agent” feature available on the Comcast website.

If you’re not in a hurry, there’s a cancellation form you can fill out. The company will call you to confirm the request. Another option is to visit your local Xfinity retail store in person to start the cancellation process. During cancellation, you can also inquire about getting a refund for any prepaid balance. If a refund is granted, you can track its balance on Comcast’s Xfinity Refunds website.

If you’re planning a prolonged vacation or will be abroad for an extended period, you have an alternative option. You can simply pause the service on Comcast’s Seasonal website. This makes it easier to resume the service in the future when you return.