If you’re experiencing issues with Netflix crashing on your Roku, it could be due to a mismatch between the versions of your Roku device and the Netflix app. To resolve this, you can try performing a system update on your Roku to ensure you have the latest firmware. While the Netflix app usually updates automatically, it’s worth manually checking for any available updates on your Roku.
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Go to the Settings menu.
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Select System.
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Select System Update.
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Select Check now.
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If an update is available, follow the instructions to install it.
Note that if the update is significant, your Roku may need to restart. Once the update is complete, try using Netflix again to see if the issue is resolved.
If the problem persists, you might need to consider performing a factory reset on your Roku. This will restore it to its original settings, but be aware that a factory reset will delete any saved preferences, apps, and accounts, requiring you to set everything up again.
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Go to the Settings menu.
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Select System.
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Select Advanced system settings.
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Select Factory reset.
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Select Factory reset everything.
Be aware that the factory reset process will take a few minutes. Once it’s complete, your Roku will reboot and guide you through the initial setup process again.