Fitbit, the popular fitness tracking company, is currently facing a major outage that is impacting its mobile app and user accounts. Fitbit Support tweeted about the issue on X, stating that their technical teams are actively working to resolve the problem. However, the exact cause of the outage and its full scope are not yet known. The Fitbit website also acknowledged the outage and provided a similar message.

The issues began around 9:30 p.m. Eastern Time, and some users have reported regaining access to the app since then. However, they have noticed discrepancies in their data. Some users claim that the app is displaying incorrect figures, while others have reported missing activity data from the period during the outage.

This is not the first time Fitbit users have experienced a major service outage. The previous one occurred in March 2023, primarily impacting the company’s iOS app. Prior to that, in February, there was a similar problem with Fitbit’s mobile platform, which took several hours to resolve. Fitbit did not provide specific details about the causes of these previous outages, and it is likely that we may not receive a detailed explanation for the current disruption in October 2023.