According to a report by Car Dealer Magazine, Jaguar Land Rover (JLR) workshops are facing a crisis due to a global shortage of parts. The company has also exhausted its fleet of courtesy cars.

The trade publication reveals that approximately 10,000 customer cars in the UK are currently waiting for parts, with around 5,000 of them off the road at dealerships.

The news was disclosed by Andrew Woolliscroft, JLR’s UK client care director, during a network summit held at the British Motor Museum earlier this month.

Affected models are believed to include the Range Rover Velar and the Land Rover Discovery. The issues originated from JLR’s newest parts facility, Mercia Park.

Woolliscroft informed the summit that there is a backlog of orders at Mercia Park and revealed that they currently have 80 lorries waiting to unload. He expressed frustration at the situation, calling it “unacceptable” and stating that it has nearly paralyzed workshops from functioning properly.

In a statement to Autocar, JLR explained that their efforts to achieve carbon net-zero by 2039 have resulted in temporary delays in parts delivery. They assured that they are working closely with distribution partner Unipart to resolve the issue.

Woolliscroft further stated that JLR expects the situation to improve in about six weeks. However, he noted that they have already run out of cars for clients and space to park the cars awaiting parts.

Some franchise leaders and dealerships expressed their concerns at the network summit, pointing out that these issues have been ongoing for months and that customers are becoming increasingly dissatisfied with the situation.

Woolliscroft assured the summit that JLR is taking comprehensive measures to rectify the problem, with the UK market being the highest priority. It remains unclear if the situation is affecting other international markets as well.