If you meet certain criteria, such as owning a game for less than two weeks and not having downloaded or played it, you can request a refund for PS5 games on the PlayStation Store. However, even if you have played the game, you can still try for a refund, although it’s less likely that you’ll get your money back. It’s important to note that meeting the criteria does not guarantee a refund. If you’re ready to begin the refund process, follow these steps:

1. Log in to your PlayStation account on the official PlayStation Store website.

2. Go to the “Help” section and select “Contact Us.”

3. Choose the option for “Refunds” and select “Begin the refund process.”

4. Fill out the necessary information, including the game title, date of purchase, and reason for the refund request.

5. Submit the refund request and wait for a response from PlayStation support. They will review your request and decide whether or not to grant a refund.

It’s important to manage your expectations when it comes to refunds from PlayStation. While they famously offered refunds for “Cyberpunk 2077” when the game was removed from the store, this situation is not the norm. PlayStation is known for being one of the more challenging platforms to obtain a refund from. If you’re using the refund process as a way to test out a game before committing to it, be aware that obtaining a refund may not be easy.

If the game you purchased has widespread issues on the PS5 and is known to have trouble running, you may have a better chance at getting a refund. If a refund is granted, the money will be returned to your original payment method if possible; otherwise, it will be added to your PlayStation wallet.